1. General Provisions
By using shweapp's services — football betting, Live Casino, slots games, crash games, and lottery games — players are considered to have fully read and agreed to these terms and conditions. The provisions stated on this page form a legal binding between the player and shweapp, and it is understood that you agree of your own free will.
These services are intended for users aged 21 and above only. No one under the age of 21 is permitted to use the platform.
1.1 Form of Agreement
These terms and conditions apply across the shweapp website, mobile platform, and all service channels. Where this agreement is presented in multiple languages, the Myanmar-language version shall be the authoritative text.
1.2 Service Availability by Region
shweapp services are intended for users in Myanmar. Players are responsible for ensuring they are permitted to access the service under the laws of their own region. If online gambling is prohibited where you are located, you may not use the platform.
2. Account Registration and Verification
You must open an account to play on shweapp and provide accurate information at the time of registration. Providing false or another person's information is a breach of this agreement and may result in account closure.
2.1 One Account Per Person Policy
Each player may hold only one personal account on shweapp. Any attempt to open a second account under your name may result in both accounts being closed and the balances in those accounts forfeited. Players living at the same address but with different IP addresses must contact us to have this handled.
2.2 Account Security
Players must keep their login credentials and password confidential. Players are responsible for all activity, bets, deposits, and withdrawals made through their account. If you suspect unauthorised access to your account, contact our support team immediately.
2.3 Identity Verification
At the time of withdrawal, or whenever we require it, players must provide valid national ID details or a phone number for verification. If identity cannot be verified, we reserve the right to place the withdrawal on hold.
3. Deposit Policy
Players can deposit via KBZPay, Wave Money, AYA Pay, and bank transfer (Bank Transfer). Deposits must be made in Myanmar Kyat (MMK). We reserve the right to reject deposits made by a third-party intermediary who is not the account holder.
Minimum deposit amount — 5,000 Ks (applies to all payment channels). Deposit records can be viewed on the platform.
3.1 Deposit Process
- Once a deposit is made, you will be notified that funds have been credited to your account.
- If a deposit is incomplete, contact support — we monitor transactions 24/7.
- By depositing, players confirm that the funds belong to them and were not obtained through unlawful means.
3.2 Deposit Limits
We reserve the right to review deposits in accordance with our Anti-Money Laundering (AML) policy. Accounts showing consistent deposit and withdrawal activity without genuine gameplay may be subject to investigation.
4. Withdrawal Policy
Players may withdraw through the same channel they used to deposit. Withdrawals are processed only to a bank account or payment app that belongs to the player.
Minimum withdrawal amount — 20,000 Ks. Withdrawals are typically processed within 15 minutes to 2 hours of the request being submitted.
4.1 Withdrawal Checks
When a withdrawal is requested, we verify the following:
- Completion of the player's identity verification
- Fulfilment of bonus wagering requirements (if a bonus has been claimed)
- Anti-money laundering security checks on deposit and withdrawal activity
4.2 Right to Refuse Withdrawal
If a player's information is incomplete, suspicious activity is flagged during AML checks, or a breach of these terms is identified, we reserve the right to place the withdrawal on hold pending investigation.
5. Bonus and Promotion Terms
All bonuses and promotions offered by shweapp are subject to the specific terms and conditions set out at the time they are issued.
5.1 Welcome Bonus
First-time depositing players can receive a 100% bonus on their deposit amount, up to a maximum of 500,000 Ks. The wagering requirement to withdraw this bonus is 15 times the bonus amount.
Example — If you deposit 20,000 Ks, you receive a bonus of 20,000 Ks, giving you a balance of 40,000 Ks. Wagering requirement = 20,000 Ks × 15 = 300,000 Ks must be wagered before you can withdraw winnings from the bonus.
Example (large deposit) — If you deposit 1,020,000 Ks, you receive the maximum bonus of 500,000 Ks, giving you a balance of 1,520,000 Ks. Wagering requirement = 500,000 Ks × 15 = 7,500,000 Ks must be wagered before you can withdraw winnings from the bonus.
5.2 Bonus Restrictions
- If you withdraw before meeting the wagering requirement after claiming a bonus, the bonus amount will be forfeited.
- The bonus is available to one individual player only and cannot be used in single-player mode.
- shweapp reserves the right to pause, modify, or cancel any bonus.
5.3 Cashback Bonus
VIP players can receive weekly cashback based on their VIP tier:
- Bronze — up to 0.2% weekly cashback
- Silver — up to 0.5% weekly cashback
- Gold — up to 0.7% weekly cashback
- Platinum — up to 1.0% weekly cashback
- Diamond — up to 1.2% weekly cashback
VIP tier upgrades are determined by us based on consistent play activity and a qualifying wagering history.
6. Game Rules
Each game offered by shweapp may have different rules, but the following general rules apply:
- Game outcomes are based on RNG and live play and cannot be reversed.
- Players must check that their balance is sufficient before starting a game.
- Games affected by technical errors may be reviewed, but bets placed on games that were interrupted at the time of the stoppage will be refunded.
- Game outcomes resulting from server errors or connection disruptions are handled according to the result that matches our records.
6.1 Game Cancellation
Once a game has started, it cannot be cancelled by the player. In the event of a technical error, shweapp's decision is final.
6.2 Football Betting
If information for a football match is found to be incorrect (match cancelled, suspended), the stake for that bet will be refunded. If a match is cancelled after reaching half-time, we will handle it according to the method applied.
7. Prohibited Actions and Restrictions
Anyone using the shweapp platform is prohibited from doing the following:
- Exploiting software bugs, exploits, or technical errors for personal gain
- Using bots, auto-play programs, or AI tools to play games
- Using or borrowing another person's account
- Attempting to obtain bonuses through dishonest means (bonus abuse)
- Any deposits or withdrawals related to money laundering
- Intentionally sharing winnings among players (collusion)
If any of the above is detected, all payments may be suspended and the account may be closed. If play is found to be fraudulent, winnings must also be returned.
8. Account Closure and Suspension
8.1 Conditions Under Which We May Close an Account
shweapp may close an account with or without prior notice — if a breach of these terms is found, if there is suspicion of violating financial regulations, or if a directive is received from the National Security Council.
8.2 Self-Exclusion by the Player
If a player wishes to self-exclude, they can contact us via 24/7 Live Chat. The duration and scope of the self-exclusion will be decided in discussion with the player.
8.3 Balance Matters
If an account is closed due to an unintentional breach, any irregular winnings will be deducted and the remaining balance will be returned. If closed due to a deliberate breach, we reserve the right to determine the outcome of the balance and any winnings.
9. Personal Data Protection
shweapp uses SSL encryption technology to protect the personal information provided by players. Any sharing of player data with third parties is handled in accordance with the settings in our Privacy Policy.
For more information, please read the Privacy Policy page.
10. Limitation of Liability
shweapp is not responsible for financial losses related to gameplay, feelings of dissatisfaction with play, or individual losses caused by technical issues. The platform is an entertainment service only and is not a financial investment tool.
Players are solely responsible for the security of their own bank accounts, payment apps, and network connections. shweapp is not liable for any losses resulting from external breaches.
11. Changes to Terms
shweapp reserves the right to amend these terms at any time. Major changes will be announced in a prominent location on the platform, and continued use after such an announcement will be considered acceptance of the updated terms.
Players should check this page regularly. We are not responsible for any issues arising from failure to review changes.
12. Contact Us
If you have any questions about these terms, you can reach shweapp's customer service through the following:
- 24/7 Live Chat — available in Burmese through the platform
- Email — [email protected]
Our team is connected 24/7 and provides support in Burmese only.